Notifications
Frontmail emails the members of an organization when something needs attention. Billing and credit emails go to the owner, admins and members with the billing role; service emails go to the owner and admins. Members frozen after a downgrade don’t get them.
Most of these emails are always sent, because they concern money or emails that would otherwise be lost. The ones marked optional can be switched off per person in Settings → Notifications.
Usage and credits
Section titled “Usage and credits”| Notification | When | Optional |
|---|---|---|
| Usage 50 % | Consumption of the current period’s subscription credits crosses 50 % (once per period) | yes (Usage alerts) |
| Usage 80 % / 100 % | … crosses 80 % / 100 % (once per period); the 100 % email says whether overdraft, the hold queue or reject mode comes next |
no |
| Emails are waiting – you’re out of credits | The first message of the calendar month is held | no |
| Held emails expire soon | At most once a day while held messages will expire within 24 hours | no |
| Held emails discarded | Held messages expired – with the list and a CSV link | no |
| Credit pack expires in 7 days / 1 day | A pack with remaining credits is about to expire | yes (Expiring credits) |
| Credit pack purchased | After a manual pack purchase, with the invoice | no |
| Auto top-up completed / failed | After an auto top-up purchase or a failed attempt | no |
Services
Section titled “Services”| Notification | When | Optional |
|---|---|---|
| Service not working | A health check or a send failed authentication | no |
| Service working again | The service recovered; held messages were released | no |
Billing
Section titled “Billing”Subscription started, renewal (including billed overdraft), plan upgraded, downgrade scheduled and downgrade in effect (with the templates and members that will be or were frozen), cancellation (requested, or after failed payments), and payment failed with a link to update the card – repeated on day 3 and 6 of the 7-day grace period. None of these can be switched off.
Account
Section titled “Account”Sign-in related emails (email verification, password reset, sign-in link, a sign-in from a new device, two-step verification turned on or off, email change), invitations to a team, data export ready and account deletion are always sent to the person they concern. The optional Getting started tips during the first week can be switched off.
In the dashboard
Section titled “In the dashboard”The same events appear in the dashboard: the top bar shows the remaining credits and a red badge with the number of held messages, and banners warn about an email service that isn’t working, a failed payment or an unverified email address.